Please carefully review these Terms & Conditions before booking a tour or utilizing the services of Endau Rompin Adventures. By engaging with our adventure travel agency, you consent to be bound by the following terms and conditions:

1 Booking and Payments

1.1 Reservation: To secure your booking, a non-refundable deposit or full payment, as specified for each tour, is required at the time of booking. The remaining balance must be paid by the specified due date, which will be communicated to you at the time of booking.

1.2 Payment Methods: We accept payments through bank transfers, credit cards, or other payment methods specified during the booking process. Any additional fees or charges associated with the chosen payment method will be your responsibility.

1.3 Pricing: Tour prices are quoted in the specified currency and are subject to change without prior notice. Once you have made a booking and paid the required deposit, the price of your tour is guaranteed, unless stated otherwise.

2 Cancellations and Refunds

2.1 Cancellation by You: If you need to cancel your booking, you must notify Endau Rompin Adventures in writing. The cancellation will be effective from the date of receipt of your written notification. Cancellation fees may apply, and the amount refunded will depend on the cancellation policy specified for your particular tour.

2.2 Cancellation by Endau Rompin Adventures: Endau Rompin Adventures reserves the right to cancel or reschedule a tour due to unforeseen circumstances, including but not limited to insufficient participants, natural disasters, political instability, or other factors beyond our control. In such cases, you will be offered an alternative tour or a refund of the amount paid, at our discretion.

2.3 Refunds: Refunds, if applicable, will be processed in accordance with our cancellation policy. Please note that any bank fees, currency exchange differences, or non-refundable costs incurred by Endau Rompin Adventures will be deducted from the refund amount.

3 Travel Insurance

3.1 Mandatory Insurance: All participants are required to obtain comprehensive travel insurance that covers medical expenses, trip cancellation/interruption, emergency evacuation, and other potential risks associated with adventure travel.

3.2 Insurance Responsibility: It is your responsibility to ensure that your insurance coverage is adequate for the activities and destinations included in your chosen tour. Endau Rompin Adventures is not responsible for any expenses, losses, or damages not covered by your insurance policy.

4 Travel Documents and Health Requirements

4.1 Travel Documents: Ensuring that you possess valid passports, visas, permits, and any other necessary travel documents for the countries you intend to visit during the tour is your responsibility. While Endau Rompin Adventures will offer general guidance and assistance, we are not liable for issues arising from inadequate or expired travel documents.

4.2 Health Requirements: Some tours may require a certain level of physical fitness or have specific health requirements. You are responsible for ensuring that you are in good health and possess the necessary fitness level to participate in the activities included in your chosen tour. We recommend consulting with a medical professional before undertaking physically demanding activities.

5 Tour Changes and Itinerary

5.1 Itinerary Changes: While we make every effort to adhere to the planned itinerary, circumstances such as weather conditions, natural disasters, political instability, or other factors beyond our control may necessitate changes to the itinerary. Endau Rompin Adventures reserves the right to modify, alter, or cancel any part of the itinerary if deemed necessary for the safety and well-being of participants.

5.2 Tour Exclusions: Unless specified otherwise, our tour prices do not include international or domestic airfares, airport taxes, visa fees, travel insurance, personal expenses, gratuities, meals not specified in the itinerary, and any other items not explicitly mentioned as included in the tour description or booking confirmation.

6 Participant Conduct and Responsibilities

6.1 Compliance: Participants are expected to comply with local laws, customs, and regulations of the countries visited during the tour. Endau Rompin Adventures reserves the right to remove any participant from the tour if their behavior is disruptive, jeopardizes the safety of others, or is in violation of local laws or regulations.

6.2 Assumption of Risk: Participation in adventure activities carries inherent risks. By joining a tour with Endau Rompin Adventures, you acknowledge and assume all risks associated with adventure travel, including but not limited to accidents, injuries, illnesses, and property damage. You are responsible for your own safety and well-being throughout the tour.

7 Limitation of Liability

7.1 Release of Liability: Endau Rompin Adventures, its directors, employees, agents, and representatives shall not be liable for any loss, injury, damage, delay, or inconvenience caused by any act, omission, or negligence of any third party, including but not limited to airlines, hotels, transportation companies, and tour operators.

7.2 Force Majeure: Endau Rompin Adventures shall not be liable for any failure or delay in performance, or for any loss or damage, due to causes beyond its control, including but not limited to acts of God, natural disasters, war, civil unrest, government actions, or other unforeseen circumstances.

7.3 Limitation of Liability: In no event shall Endau Rompin Adventures’ total liability exceed the amount paid by you for the specific tour in question. Under no circumstances shall Endau Rompin Adventures be liable for any indirect, incidental, consequential, or punitive damages arising from your participation in the tour or use of our services.

8 Intellectual Property

8.1 Ownership: All intellectual property rights, including but not limited to trademarks, logos, website content, and tour materials, are the property of Endau Rompin Adventures. You agree not to use, modify, distribute, or reproduce any intellectual property owned by Endau Rompin Adventures without prior written consent.

9 Governing Law and Jurisdiction

9.1 Applicable Law: These Terms & Conditions shall be governed by and construed in accordance with the laws of Malaysia.

9.2 Dispute Resolution: Any disputes or claims arising out of or in connection with these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of Malaysia.

10 Severability

If any provision of these Terms & Conditions is deemed invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.

11 Amendments

Endau Rompin Adventures reserves the right to amend or update these Terms & Conditions at any time without prior notice. The most current version of the Terms & Conditions will be posted on our website.

By booking a tour or using our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you have any questions or concerns, please contact us before booking a tour with Endau Rompin Adventures.